Account & Growth Director

The Role in a Nutshell

Toaster is looking for an ambitious, high-energy Account & Growth Director to join our team. This is a unique hybrid role designed for someone who loves the thrill of winning new business as much as the reward of nurturing long-term client partnerships.

You will spend your time split between two critical pillars: delivering world-class work for our existing global tech clients and working directly with the Managing Director to drive our next phase of agency growth.

What you'll be doing

• Own the Relationship: Act as the central heartbeat of your accounts, ensuring clients feel supported, heard, and excited about our work.

• Bridge the Gap: Expertly translate client needs into actionable briefs for our creative and production teams, managing expectations on both sides.

• Master the Process: Lead projects from initial brief to final delivery, ensuring every output is on-brand, on-time, and profitable.

• Optimize Workflows: Don’t just follow the process—improve it. Identify ways to make our collaboration with clients smoother and more efficient.

• Reporting & Rigor: Maintain high standards of documentation, including weekly status reports, agendas, and detailed contact reports.

2. New Business & Agency Growth

• Fuel the Pipeline: Support the Managing Director in identifying and prospecting new leads through research and networking.

• Pitch to Win: Manage the end-to-end delivery of RFIs and RFPs. You’ll be the "project manager" of the pitch, coordinating case studies, credentials, and pitch decks.

• Market Intel: Conduct competitive research and gather data to give our pitch team a strategic edge.

• Build the Toolkit: Help us scale by maintaining a "gold standard" library of pitch collateral and best-practice templates.

What you'll bring

• Agency Pedigree: Significant experience in Account Management within advertising, design, or marketing agencies.

• Tech-Savvy: Experience working with (or a deep passion for) global tech brands and digital platforms.

• Growth Mindset: You aren't just a "task manager"—you are a "business builder" who spots opportunities for organic growth.

• Strategic Communication: You can write a persuasive deck, present to a room of stakeholders, and hold your own in a budget negotiation.

• Precision: An eagle eye for detail and a "no-stone-unturned" approach to project delivery and numeracy

What you're like

• Self-Starting: You don’t wait for a to-do list; you see a gap and fill it.

• Confident & Persuasive: You can build rapport quickly with both internal creatives and external CEOs.

• Calm Under Pressure: You enjoy the fast-paced nature of a pitch environment.

• Expert Tool-User: You are a pro at Google Workspace (Docs, Sheets, Slides).