Director, PS Operations & Delivery

Sapiens is hiring a Director of PS Operations & Delivery - a role at the heart of our Professional Services function. You’ll own the operational and strategic engine that powers delivery excellence across the Business Unit: setting the standard for performance visibility, financial discipline, and scalable process while acting as a trusted  

This is a role for someone who thinks strategically, executes with precision, and knows how to bring others along with them. If you’re ready to shape how a high-performing PS function runs - and grows - we’d love to hear from you. 

Location: London - WC2 (Flexible Hybrid working model) 

More About the Role ...

As Director of PS Operations & Delivery, you will define and drive the operational foundations that enable the Professional Services function to scale with confidence. You’ll lead cross-functional alignment, own performance and financial governance, and champion the process improvements that make the whole team more effective. 

This is a role that sits at the intersection of strategy and execution - equally comfortable shaping long-term direction and rolling up your sleeves to get things done. You’ll carry real influence with senior stakeholders and, as the function grows, build and lead a team of your own. 

Key Responsibilities ...

Strategic Leadership & Thought Partnership 

• Serve as a trusted strategic advisor to the PS Lead, bringing structured thinking to operational and business challenges 

• Drive cross-functional alignment across Delivery, Finance, Sales, and other functions - facilitating decision-making with clarity and confidence 

• Lead ad hoc strategic analysis and insight generation for PS leadership and key stakeholders 

• Contribute to the PS function’s longer-term planning and organisational direction 

Financial Control & Commercial Governance 

• Own financial performance oversight across the PS portfolio, working in close partnership with Finance 

• Direct resource allocation and capacity planning across the BU to ensure delivery health and margin integrity 

• Maintain rigorous CRM governance and pipeline hygiene — ensuring leadership always has an accurate picture 

Performance Visibility & Reporting 

• Define and own the KPI framework that gives complete visibility across the PS & Delivery function 

• Set and uphold reporting standards, working with Programme Directors on portfolio-level status and progress tracking 

• Lead performance reporting for strategic initiatives, including AI programmes and cross-functional workstreams 

Governance, Process & Delivery Excellence 

• Lead the design and implementation of scalable, standardised processes that remove operational friction and raise the bar on delivery consistency 

• Partner with Programme Directors to ensure execution alignment and governance rigour across the portfolio 

• Own the CLM system - including contract approval workflows and internal governance cycles 

• Maintain the Delivery organisational structure, keeping it accurate and fit for purpose as the function evolves 

Knowledge Management & Internal Communications 

• Own the central knowledge repository - ensuring it is structured, current, and actively used 

• Drive the standardisation and embedding of lessons learned across project delivery 

• Lead BU Town Halls and shape the internal communications rhythm that keeps the team connected and informed 

Commercial Support 

• Bring operational leadership to RFP responses and proposal preparation, coordinating across Sales, Delivery, and SMEs to produce compelling, high-quality bid content 

AI & Automation 

• Champion the adoption of AI-driven tools for reporting automation, workflow optimisation, and data analysis - identifying opportunities to embed smarter ways of working across the function 

People Leadership 

While this role is initially an individual contributor position, it carries a clear people leadership trajectory. As the PS function grows, you will be expected to build, lead, and develop a small operations team - setting direction, managing performance, and creating an environment where people do their best work. 

What We’re Looking For ...

• Proven experience in a senior operations, programme, or delivery leadership role - ideally within a Professional Services or consulting environment 

• Strong financial acumen with direct experience of budget management, forecasting, and commercial governance 

• Exceptional stakeholder management skills - able to influence and advise at senior leadership level 

• A track record of designing and implementing process improvement at scale 

• Comfortable working across strategy and execution, and in ambiguous, fast-moving environments 

• Experience with AI or automation tools applied to operational workflows is a strong advantage 

• People management experience, or a demonstrated readiness to step into a leadership remit