Front Office Manager

Front Office Manager

The Gantry, London – Curio Collection by Hilton

Lead the arrival. Set the standard.

We’re looking for a Front Office Manager to lead the guest experience at The Gantry.

This is not a standard front office role. It’s about owning the arrival, setting the tone, and leading a team that delivers a confident, consistent guest experience in a fast-moving East London environment.

The Role

You’ll take ownership of the guest experience from first impression through to departure — ensuring the operation runs smoothly, efficiently and with purpose.

You’ll lead and develop the team, drive standards, and bring a level of control and consistency that reflects where the hotel is heading.

This includes:

• Leading reception and guest services day-to-day
• Driving a confident and consistent arrival experience
• Managing rotas, staffing levels and payroll control
• Owning guest feedback and service recovery
• Building and developing a confident, forward-thinking team
• Working closely with Rooms, F&B and Commercial teams
• Supporting the wider direction of the hotel as it continues to evolve

About You

You’re already operating in a busy hotel environment and understand what good looks like.

You are:

• Comfortable leading from the front in a high-volume hotel
• Commercially aware — you understand the impact of service on revenue
• Calm under pressure and decisive when it matters
• Strong with people — able to build, develop and challenge a team
• Focused on standards, detail and consistency

Why The Gantry

The Gantry is a design-led hotel in Stratford, part of Hilton’s Curio Collection and Managed by the Cairns Group. With an expanding meetings and events offer and a strong F&B presence, the hotel is evolving its position in the London market.

This is a hotel in transition — reshaping its spaces, building new revenue streams, and raising standards across the operation.

For the right person, this is an opportunity to step into a role with real impact — shaping the guest experience at the front line of a business that is moving forward.

The Offer

• Competitive salary
• Bonus and incentives
• Hilton and Cairn Group benefits including 50% F&B Discounts, Spa, Retail and Cinema discounts
• Development opportunities within Cairn Group

Why Cairn Group

Cairn Group is one of the UK’s leading hotel management companies, working with globally recognised brands across a growing portfolio of hotels and hospitality businesses.

Joining Cairn means becoming part of a business that values individuality, entrepreneurial thinking and career development, while giving leaders the autonomy to make a real impact within their hotels.