Residential Property Manager (BPSEM)

Residential Property Manager
Reports To: Estates Director
Department/Area: Customer Care & Development
Direct Reports: N/A
Salary pa:
Type: Full-time - Permanent
Hours: Monday to Friday, 9am to 5pm (1-day WFH a week)
Location: BPS Offices

PRIMARY PURPOSE
The Residential Property Manager is responsible for the operational, financial and legal management of a residential portfolio within a large-scale mixed-use development. Acting on behalf of the landlord/developer, the role ensures regulatory compliance and effective handling of leasehold matters, disputes and tribunal proceedings.
This is a client-side position requiring strong stakeholder management, legal awareness and hands-on operational delivery. Key

KEY RESPONSIBILITIES

Property & Portfolio Management

• Oversee day-to-day management of residential assets, ensuring high standards of service delivery and resident satisfaction
• Implement asset management strategies to protect and enhance value
• Work alongside the managing agents, ensuring performance aligns with contractual obligations and KPIs
• Conduct regular site inspections to ensure compliance with health, safety and operational
• Standards

Lease Management & Compliance

• Interpret and support residential leases, tenancy agreements and associated documentation
• Advise internal stakeholders on lease obligations, covenants and landlord responsibilities
• Ensure compliance with relevant legislation (e.g. Landlord & Tenant Act, Housing Acts, service charge regulations)
• Work with the managing agents on service charge budgets, reconciliations and consultation processes (e.g. Section 20 where applicable)

Legal, Disputes & Tribunal Management

• Lead on residential disputes including breaches of lease, arrears, anti-social behaviour and service charge challenges
• Prepare and manage cases for tribunal proceedings (e.g. First-tier Tribunal (Property Chamber) or equivalent), including evidence gathering, submissions and representation coordination
• Work closely with internal/external legal teams on litigation, enforcement action and dispute resolution
• Manage forfeiture processes, possession proceedings and enforcement of covenants where required
• Maintain detailed documentation to support legal proceedings and ensure audit compliance

Financial Management

• Oversee residential budgets, service charge expenditure and financial performance of the portfolio
• Monitor arrears and implement recovery strategies in conjunction with the managing agents
• Review and approve major expenditure and ensure value for money
• Support long-term financial planning (e.g. reserve funds, capital works programmes)

Stakeholder Management

• Act as the key liaison between residents, leaseholders, internal teams, legal advisors, and the managing agents
• Handle escalated resident complaints and sensitive issues professionally and efficiently
• Provide clear reporting to senior leadership on operational, legal and financial performance
• Build strong relationships to support community engagement and reputation management

Health, Safety & Compliance

• Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements
• Oversee risk assessments, audits and remedial actions
• Ensure managing agents and contractors operate in line with regulatory and company standards
• Ensure compliance with all statutory obligations, including building safety, fire safety and regulatory requirements

SKILLS AND EXPERIENCE

Essential

• Extensive experience in residential property management (preferably client-side or in a complex mixed-use setting)
• Strong working knowledge of residential leases, service charges and landlord/tenant legislation
• Proven experience handling tribunal cases, legal disputes and enforcement actions
• Ability to interpret legal documents and liaise effectively with legal advisors
• Excellent stakeholder management and negotiation skills
• Strong financial literacy relating to service charges and property budgets

Desirable

• Professional qualification (e.g. IRPM, ARMA, RICS or equivalent)
• Experience working within large-scale developments
• Knowledge of building safety legislation (e.g. Building Safety Act where applicable)

COMPETENCIES

• Commercially minded with strong risk awareness
• Detail-oriented with excellent documentation and case preparation skills
• Resilient and confident in managing complex or contentious situations
• Strong organisational and prioritisation abilities
• High level of professionalism when dealing with residents and stakeholders

KEY INTERFACES

• Asset Management Team
• Legal Counsel / External Lawyers
• Managing Agents
• Residents & Leaseholders
• Finance Team

SUCCESS MEASURES

• Effective resolution of disputes and tribunal outcomes
• Compliance with legal and regulatory requirements
• Strong financial performance (service charge and arrears control)
• High resident satisfaction and retention
• Efficient management of managing agents

BEHAVIOURS:
Essential

• Shares and continually demonstrates BPS’s company values/way of working: Respect, Teamwork, Honesty & Integrity, Excellence, Commitment, Professionalism, Personal Development and Working Responsibly.
• Reliable, punctual and organised.
• Adds value and works with a high degree of autonomy; deadline-driven, outcome-focused.
• Embraces change and new ways of working; seeks professional development and constructive feedback to aid continuous improvement.

BENEFITS INCLUDE:

• Private Healthcare
• Enhanced Pension - 10% Employer Contribution
• Life Assurance - x4 annual salary
• Holiday: 25 days per year, plus bank holidays (additional day for each yrs service, capped at 3)
• Sports and social activities throughout the year
• Employee Discounts via The Retail Power Club app
• Employee Bonus Scheme

Reasonable adjustments are regularly offered to job applicants and used to make interview processes more accessible.