NET-A-PORTER is the leading luxury fashion destination for women. The first digital platform of its kind, NET-A-PORTER has revolutionised the way women shop, delivering fashion, fine jewelry & watches and lifestyle collections to the world’s most discerning women.
Today, NET-A-PORTER continues to own discovery, inspiration, exceptional curation, customer experience and engaging storytelling. NET-A-PORTER creates exclusive, personalised experiences for its EIPs (Extremely Important People), with dedicated Personal Shoppers and invitation-only moments. PORTER, the editorial voice of NET-A-PORTER, entertains and inspires women through daily content, and tells the stories of incredible women across the globe.
NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group.
To support our Site Trading Team we are searching for a talented Head of Site Operations & Delivery to be based in our London Westfield office
Own the operational health of the website and app, ensuring a stable, high-performing customer experience through effective production support and governance.
Lead end-to-end incident, problem and defect management, coordinating cross-functional teams to resolve production issues, minimise customer impact and drive root cause improvements.
Partner with Trading, User Journey, Customer, Analytics, Product and Technology teams to gather, challenge and translate business needs into clear user stories and functional requirements.
Govern change requests, balancing commercial priorities, innovation, customer improvements and operational resilience while ensuring transparent prioritisation and stakeholder communication.
Oversee testing, release planning and deployment processes, ensuring business readiness, quality assurance and successful delivery of new functionality.
Define and measure the success of new features with Analytics, continuously optimising performance, operational processes and delivery frameworks.
Lead, coach and develop the Site Operations team, driving operational excellence, accountability and continuous improvement while owning key operational KPIs including site stability, release quality and roadmap delivery.
Experienced in leading site operations, production support, release management or digital delivery within a complex ecommerce environment.
A strong operational leader with a proven track record of managing high-performing teams and driving collaboration, accountability and customer focus.
Confident working across Agile environments with a solid understanding of software development lifecycles, testing and change management.
Skilled at translating business requirements into technical solutions while balancing competing priorities and making informed trade-off decisions.
An excellent stakeholder manager, able to influence and collaborate effectively across Product, Technology and business teams.
Highly analytical and data-driven, using insights to solve problems, measure success and continuously improve performance.
Passionate about delivering reliable, scalable digital experiences with a focus on operational excellence and continuous optimisation.
Besides a competitive salary, we can offer you:
A pension that both you and the company contribute too
A portal with an array of discounts on things like theme park and cinema tickets
Our famous staff discount along with exclusive staff sales
Private healthcare for you and your family
Flexible working
From the moment you join the LuxExperience Group we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.